Our minimum is 12 pieces per style for Custom Printing.
We require a 50% deposit be paid once order has been placed to get started.Then balance must be paid before shipment or delivery.We accept major credit cards Visa, Master card, Discover and American Express. We do not accept checks.
Work Order Form
All orders MUST be submitted with a Phenomenal Tees work order form. Orders will NOT be taken without the work order form.See “Order Form” on the “More” menu on our website.
All Artwork must be submitted in an Illustrator, Photoshop or PDF format at least 300 dpi. We Cannot proceed with the order if artwork is of poor quality. If artwork is not sized, we can size to fit on the smallest shirt to the largest shirt and make it work for all sizes. Based on case by case basis, a $30.00 an hour art fee for correcting files may be applied. With a minimum of $30.00.
Art approvals will be sent via e-mail normally within 24-72 hours after order has been placed. An email with the digital mock-up of your design on your selected garment. The digital mock-up must be approved by typing your name on the designated area within 24 hours, or comment with any changes. If you do not approve the mock up within 24 hours, your order may be delayed. After digital mock-up is approved, there will be no changes. *Note: Phenomenal Tees is not responsible for hindrance on production due to delayed approval of the digital mock-up. Please be sure to check your mock-up for artwork accuracy such as: color, placement, spelling and product information.
Changes to your Order
Changes are limited to the following: Adding Additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied (subject to minimums). No changes are allowed once a payment is taken. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.
All orders are final. If a cancellation is made after an order has been placed, you will be subject to a 20% restocking fee plus a partial payment covering any service already provided. Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. Note: If your order is RUSHED, there are no changes allowed after your order has been placed.
Damages & Under Runs
We do our best to ensure every garment is printed correctly, but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, we recommend to order additional pieces(contract customers).Phenomenal Tees is not liable for any garment manufactured inconsistencies including, but not limited to mislabeled garments, color dye irregularities,stitching errors, rip, tears or holes in garments. Phenomenal Tees is also not liable for inconsistencies in discharge printing due to fabric, dye and/or fabric content. Phenomenal Tees is not responsible if certain items are out of stock. If items are out of stock, we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is ¼” tolerance in either direction. This will not be considered a misprint.
Turnaround time & Due Date
Our turn around time is 7-10 days but your order can be completed in just a few days.
For Contracting Printing Only
If you are providing the garments for printing,then you must provide us with a detailed description of the garment, including style number(s), color(s), size(s), quantity and packing slip. Phenomenal Tees Requires at least one additional pieces per style in each color if needed for testing ink such as (discharge), colors and or printing techniques etc. We are not responsible for the end result of screen printing on the following treatments: Garments dyeing, tie dyeing or special washes made on the garment. We Cannot receive goods in individual poly bags or any type of packaging. It is your responsibility to have them shipped without, or separate them from the poly bags at your own expense.
Shipping & Deliveries
Phenomenal Tees is not responsible for any delays due to the shipping company. Customers are responsible for all shipping and handling fees (if applicable). Customer must notify when placing the order if the order will be shipped. Phenomenal Tees is not responsible for the pick-up, delivery or quantity or goods unless otherwise agreed upon. Phenomenal This is not liable for any delay of any portion of the goods covered by this contract due to labor disputes, fire, war government regulations or any other conditions or causes beyond our control.
Screens are not for sale. Screens are property of Phenomenal Tees. Screen fees are for burning and maintenance only. Screens are kept for a week of the initial order. After that, screens are reclaimed. If you wish to do a reprint after the week, you will have to pay screen fees again. *Note:if you have the same design and would like printing in a different area of the garment, it can be considered an additional screen and set up.
Estimates expire in 14 days. Estimates are subject to change upon review of the graphic. You will receive an estimate within 24 hours of your quote request. (Weekends are excluded. Example: You submit a request Friday at 2:30pm you will receive your estimate on Monday during business hours.)
Prices & Policies
Phenomenal Tees has the right to change and alterpricing & policies without notice. We care for our clients and always try to keep our prices low and reasonable.